TERMS &
CONDITIONS
Booking
You can book one day before your tour, only depends in the availability in the 365 days of the year.
Cancelations & reschedules
Cancellation Period
To receive a partial refund, you must notify Sanitini Experienes at least 15 days prior to the tours start date.
Internal documents like: invoices, tickets, costs, expenses, etc contracted won´t be able to shared for privacy issues for any situation.
Refund
In the event of cancellation within the specified period (15 days prior), we will refund 15% of the total amount paid, regardless of any circumstance.
Conditions
– Cancellation must be notified in writing to cynthia@santiniexperiences.com or +52 55 13538837.
– Refunds will be processed through the original payment method.
– No refunds will be made for bank transfer fees or payment commissions.
– This cancellation policy does not apply to additional expenses, such as: tickets, flights, hotels, or services not included in the tour.
You can also reschedule 20 days before your tour, in case of non-show in the rescheduled tour, is non-refundable and we will charge the balance due on your credit card registered.
Late arrivals (15 minutes) we can begin the tour just 15 minutes late, but we also can miss some part of the tour, in order to finish on time
After the tolerance time you are able to reschedule depending in the availability of our calendar.
Payments
When you booking you´re paying already the tour by pay pal account: armando_santin@yahoo.com.mx or pay on site.
Release of liability
In addition, I acknowledge that I have voluntarily applied to participate in the tour designated on this application. I do so with the knowledge of the risks and dangers involved, including but not limited to:
- Negligence in the conduct or arrangement of this trip in any respect from inception to completion
- Physical exertion for which I am not prepared
- Forces of nature
- Transportation failures whether by subway, bus, car, by foot, or by any other conveyance
- Consumption of alcoholic beverages
- Risks associated with food or impure water
- Civil unrest; terrorism
- Criminal activity
- Accident or illness without access to means of rapid evacuation or availability of medical supplies or services;
- The adequacy of medical attention once provided;
- Damaged, stolen, lost, or misplaced property.
- Any accident during the tour is not covered by the company.
I HEREBY AGREE TO BE RESPONSIBLE FOR MY OWN WELFARE AND PROPERTIES AND ACCEPT ANY AND ALL RISKS OF DELAY, UNANTICIPATED EVENTS, INCONVENIENCE, ILLNESS, INJURY, EMOTIONAL TRAUMA OR DEATH.
I acknowledge that participation in Santini Experienes, Mexico’s tours is based upon my execution of this Liability Waiver. I hereby RELEASE AND DISCHARGE MEX GO TOURS MEXICO FROM AND AGAINST ANY AND ALL LIABILITY ARISING FROM MY PARTICIPATION IN THE TOUR.
I agree that this release shall be legally binding upon me personally, all members of my family, and all minors traveling with me, my and their heirs, successors, assigns, and legal representatives, it is my attention to fully assume all the risks associated with this trip and release Mex Go Tours from any and all liabilities to the maximum extent of the law.
Weather Considerations & Force Majeure
Rain or shine, you’ve got to eat! We’ll make sure that you’re well-fed, despite the forecast. In the case of rain, we will provide an umbrella.
Tours run regardless of weather conditions. In case a tour is jeopardized or impossible due to force major, weather events, political disturbances or strikes, tours can be canceled if we believe it is necessary. And the cost will be refunded immediately
Insurance
The Company recommends that guests purchase travel insurance for their trip to cover cancellations, delays, and medical issues, etc. that might impact your ability to attend your tour. You agree that the Company is not liable for loss associated with any unforeseen event and all claims must be processed through the guest’s insurance company (and not the Company).
Traveler insurance is not included.
Contact Us
To contact the Company: Santini Experiences, Plan de Luis #606, Col. Nueva Santa María, Zip 02800, Azcapotzalco, Ciudad de México. +5215513568837, info cynthia@santiniexperiences.com / armndo@santiniexperiences.com / www.santiniexperienes.com ms
